21 days old

Call Center Agent

Kelly Services
Charlotte, NC 28230
Kelly Services is now hiring for an Call Center Agent in Charlotte, NC

Training Hours: Mon-Fri 8am-5pm for 6 weeks

Shift Hours: Working an 8 hour shift within the hours of 8am-8pm Mon-Fri

Location: Louis Rose Pl Charlotte, NC 28262

Pay: 14-15 an hour

Temp to Hire

*Must pass a Typing Test*

*Working remote until the office is open back up (Could be 4+ months)*


The primary function of this role is to process requests for service from Plan Holders and apply and/or deny coverage based on the Plans terms and conditions.


1. Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.

2. Act as a role model by being pro-company and supportive of all employees and teams within the company.

3. Ensure that claims are handled in a fair and appropriate manner, in accordance with applicable state laws and California Fair Claims Settlement Practices.

4. Perform other duties as assigned.


1. Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standards.

2. Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.). Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.

3. Escalate calls through the proper channels, when necessary.


1. Must have CSR/Call Center experiences.

2. High School education or equivalent.

3. Strong communication skills, proper grammar, courteous and professional.

4. Ability to maintain composure under stressful and/or possibly agitating working conditions.

5. Ability to prioritize work and meet deadlines.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-12 Expires: 2021-12-13

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Call Center Agent

Kelly Services
Charlotte, NC 28230

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