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Call Center Agent

Kelly Services

Honolulu, HI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Call Center Agent

Jobid US2222LP_22832936

Location: Honolulu, HI, 96823, USA

Description **Job Description**

Provides quality service by phone, promotes credit union products and services in order to meet sales and service goals, and assists members with transactions and information on their accounts.


-Consistently promotes credit union products and services in order to meet sales goals

-Requires clear and professional communication in writing, in person, and on the telephone

-Promptly answers incoming calls, direct calls to appropriate personnel, and assists callers with information or transactions on their account

-Promptly completes service requests within established deadlines

-Knowledge of various regulations, which includes but is not limited to:

-Provides callers with information on their accounts, which includes but is not limited to:

-Completes assigned duties, reports, and forms by established deadlines

--Ensures safeguarding of member information by following identification and document retention policies

-Understands how telephone usage directly affects individual performance statistics

-Documents and information required to establish Deposit Accounts and related services

-Assists callers with basic information related to loan products and related services, which includes but is not limited to:

-Documents and information required to apply for a consumer loan product

-Completes loan related forms accurately and within established guidelines

-Reviews product knowledge manuals and utilizes the Intranet System to keep abreast of all products and services offered by HawaiiUSA Federal Credit Union

-Attends meetings, workshops and training classes for professional development

-Able to attend after-hour team meetings as necessary

-Requires working well with all types of people

-Requires handling of multiple projects and/or tasks by assigned deadlines

-Requires ability to comprehend, respond and carry out instructions given

-Requires keeping information confidential

-Requires compliance with established policies

-Requires frequent review of products, policies, and regulations

-Requires ability to paraphrase and summarizes (verbally and in writing) member requests

-Performs other duties as assigned

**Why Kelly** **®** **?**

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at

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