22 days old

call center agent part time

Kelly Services
American Fork, UT 84003
Kelly Services is seeking French Speaking Customer Service Representative for a client in Spanish Fork UT

Temp - Hire (Remote)

Schedule: 6:00 am to 3:30 pm - Monday-Friday (Closed Saturdays and Sundays)

**Pay Rate: - $16.00/hour**

**Job Summary:**

+ Handles customer interactions through phone, chat, or email for both the US and Canadian markets

+ Processes orders, new member applications, renewals, returns, etc.

+ Upsells products and promotions on every call

+ Answers questions about the compensation plan, products, business programs/promotions, etc.

+ Assists customers with order tracking and returns, event registrations, etc.

+ Maintain productivity and customer service levels

+ Effectively use all customer support applications to answer questions and place orders

+ Must have knowledge of all Customer Support systems

+ Documents customer interactions properly

+ Performs other related duties as assigned.


**Knowledge:** Complete understanding of order entry. Basic knowledge of Direct-Sales.

**Skill:** **Fully Bilingual in English and French** . Advanced English and French proficiency, including speaking, reading, and writing; Type 30 wpm, ten-key. Excellent customer service and verbal and written communication skills. Basic math skills.

Ability to communicate well with others. Able to respond to a broad range of customer questions and to promote products. Able to perform duties with minimum supervision. Able to meet high productivity levels and receive excellent phone monitoring evaluations. A super friendly attitude.

**Additional Requirement:** Candidate Must reside in Utah and have access to high-speed internet (minimum 50 Mbps download speed). Must have a private and distraction-free place at home to work.


High school graduate or equivalent.

Previous successful experience in a customer-facing role preferred. Previous successful experience communicating well with others. Experience responding to a broad range of customer questions. Experience promoting or upselling products preferred. Experience meeting productivity and customer service metrics.

If interested please apply with your resume and call/text Elisabeth at 808-741-6084 to follow up!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-03-19 Expires: 2021-05-06

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call center agent part time

Kelly Services
American Fork, UT 84003

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