8 days old

Call Center Analyst / Data Analytics

Kelly Services
Los Angeles, CA 90006
Call Center Analyst

3 months

Los Angeles, CA

To provide technical guidance and input to the management of Organization Network Call Center and to participate in fulfilling its mission on a day-to-day basis and over the long term.

The Call Center Analyst is responsible for configuration, programming and administration of telephony and related systems.

The Call Center Analyst works with the Call Center Director and Manager to develop call flows based on protocols provided by departments and clinics supported by the Call Center throughout the organization.

The Analyst is responsible for analyzing these protocols/call flows and translating them into programming in the telephony and related systems to ensure that calls are routed correctly and appropriately.

The Analyst is responsible for creating and maintaining statistical reports for the Call Center and the departments it supports. The Analyst works closely with IT Communications to design, implement, and maintain call handling flows as related to the ACD, PBX, and voicemail systems.

Assists the Call Center Manager and Director as needed with various financial reporting responsibilities. Assists Call Center Supervisors with Web Directory administration as well as the administration of other peripheral systems as they related to Call Center operations.

**Why Kelly** **** **?**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100 companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-10

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Call Center Analyst / Data Analytics

Kelly Services
Los Angeles, CA 90006

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