JobWatch

22 days old

Call Center Customer Service Representative

Kelly Services
Jacksonville, FL 32232
We are now hiring for call center positions in an exciting fast paced environment. The position is located near the JTB/Southside Area of Jacksonville. Bilingual applicants a plus!




Job Responsibilities:

Meet/exceed targets (call outs and fill rate)

Handle incoming calls from substitute teachers, teachers and other school personnel (directions to schools, job cancellations, advise special instructions noted in absence, basic payroll questions, etc.) and direct calls for further problem resolution, if necessary.

Make outbound calls to substitute teachers (offer open assignments, coach/counsel from evaluation forms sent in by schools)

Document pertinent information discussed during phone calls in AESOP/KSN.


Key Competencies

the ability to communicate effectively

strong customer focus

the ability to accomplish multiple detail-oriented tasks simultaneously

technical proficiency (i.e. computer skills)

team orientation





**Why Kelly** **** **?**



Looking for meaningful work that enriches the lives of students in your community? At Kelly Education, we connect passionate people with great jobs in local schools. Whether youre looking to work a few days a week or every day, want to work in a classroom or a non-instructional rolewell connect you with flexible work you can feel good about. Even if youre new to the education field, our thorough training and orientation will prepare you to be successful.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-09-04 Expires: 2020-10-05

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Call Center Customer Service Representative

Kelly Services
Jacksonville, FL 32232

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