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Call Center Customer Service Representatives Needed!

Kelly Services

Albany, NY
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Call Center Customer Service Representatives Needed!

Jobid US43WWLR_BH668759

Location: Albany, NY, 12260, USA

Description Kelly Services has multiple Call Center **Customer Service Representative** openings for our client, one of the leading, national health insurance providers, at their location in Albany, NY.

This is a long term Call Center Customer Service contract is 6 months to 1 year that will be paying **$16.50 per hour.**

**Must have minimum of 1 year call center customer service experience to be considered!**

By working with Kelly in this role, you would be eligible for:

+ A competitive hourly pay rate with weekly checks
+ Online continuing education via the Kelly Learning Center
+ Several employee discounts
+ **And more** !

+ Responsible for coordinating cases for precertification and prior authorization review.
+ Manages incoming calls, including triage, opening of cases and authorizing sessions.
+ Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.
+ Responds to telephone and written inquiries from clients, providers and in-house departments.
+ Conducts clinical screening process. Authorizes initial set of sessions to provider.
+ Checks benefits for facility based treatment.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ High school diploma or equivalent.
+ Minimum of 1 year of customer service call-center experience is required.
+ Experience in medical or insurance field strongly preferred.
+ PC proficiency.
**SKILLS** :

+ Proficient written and oral communication and analytical skills.
+ Requires good PC keyboard and Office software skills.
+ Medical terminology training preferred.
**Schedule: Training will be 4 or 5 weeks starting at 8:30 ending at 5:00 then the actual work hours will be monday through Friday any 8 hr shift between 8:00am - 7:00pm**

It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!

**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position:**

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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