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4 days old

Call Center ** French Bilingual ** Customer Specialist

Kelly Services
Jacksonville, FL 32232
Call Center ** FRENCH Bilingual ** Customer Car Specialist



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LOCATION: Deerwood / Baymeadows Jacksonville, Florida



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PAY RATE: $16.00 per Hour



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WORK HOURS: 9:00 am 6:00 pm (with overtime as needed)



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WORK SCHEDULE Monday Friday



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WORK ENVIRONMENT: Call Center



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DURATION OF ASSIGNMENT: Full time - 2 Years



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ESSENTIAL FUNCTIONS:




+ Enter orders received from customers via phone or fax to the order entry system according to established customer service procedures while maintaining departmental standards. (75%)

+ Serve as an essential link between customers and various internal departments such as Sales, Marketing, Customer Financial Services, Customer Relations and Distribution. (5%)

+ Provides resolution to customers inquiries, returns and feedback utilizing the appropriate system and other related material. (10%)

+ Share team responsibilities and support team functions, (i.e., technical, call quality, project teams) (5%)

+ Performs other related duties as assigned by management. (5%)



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**VOLUME OF UNIT MEASURE OF JOB DUTIES**




+ 80-100 telephone calls per day

+ 5-10 emails per day

+ 4 to 8 hours per month for training.

+ 2-3 hours meeting time per week.

+ 5 -10 documentation records per day, including tracers.

+ 5 phone mail messages per day.

+ 7.5 hours system time per day.



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**QUALIFICATIONS**




+ Demonstrate effective written and oral communication skills.

+ Team player with strong, professional interpersonal skills.

+ Proven effective organizational skills.

+ Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures.

+ Proven PC skills to include Microsoft Suite product

+ Proven effective problem solving skills.

+ Strong interpersonal and organizational and multi-tasking skills.

+ Strong organizational skills, time management, multi-tasking skills

+ Must be a team player and be able to work with minimal technical supervision.



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MINIMUM REQUIREMENTS:




+ Fluent in French: speak listen write

+ Fluent in English: speak listen write

+ High School education or equivalent

+ 3+ years call center experience

+ Strong Data entry skills (10 key by touch) Typing and Outlook

+ Listen to a caller in French, type/translate into English - requirement.



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*** Send email with updated resume in word format to be considered:



linda.harris@kellyservices.com



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**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Call Center ** French Bilingual ** Customer Specialist

Kelly Services
Jacksonville, FL 32232

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