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20 days old

Call Center Fulfillment Specialist

Kelly Services
Baton Rouge, LA 70806
The Fulfillment Specialist is an entry level professional position responsible for achieving the fulfillment objectives for Kelly Education. This is achieved by providing service to both customer and talent. Customer related services include taking and filling orders, managing talent relations issues, managing the order life cycle, and resolving any problems that arise regarding assignments within the scheduling tool. Talent-related services include placing talent in open positions, completing check ins upon activation, and addressing general questions. The Fulfillment Specialist performance is a key determinant of Kellys reputation in the marketplace therefore, the Fulfillment Specialist must continually strive to meet and exceed service delivery goals and customer expectations.


**Talent Care and Customer Service**


+ Serve as a main point of contact for talent questions and concerns.

+ Field incoming calls and emails and distribute to appropriate department and/or resolve questions, concerns, or issues.

+ Solicit, provide and resolve customer and talent feedback to improve service.

+ Build rapport with customers and talent by ensuring the overall experience is positive.

+ Maintain thorough understanding and knowledge of team and customer- specific policies and procedures.

+ Document and maintain accurate talent records.

+ Resolve issues to ensure talent are paid correctly and on time.


**Competencies**


+ Employee relationship focus - Develop strong personal and professional relationships and advocate across the organization

+ Collaboration - Works well across geographic boundaries in a matrixed environment to get things done.

+ Credibility - Is consistent in words and behaviors, is believable, dependable, and worthy of peoples trust and confidence.

+ Judgement and Decision-making - Apply knowledge/experience to complex issues; defines strategic issues despite ambiguity; uses critical information to make decisions; makes timely, tough decisions.

+ Communication - Communicate with clarity and impact, written and verbal communication are to the point and have desired impact.

+ Agile - Ability to flex and adapt quickly to changes both externally and internally.

+ Growth mindset - Seek opportunities outside your comfort zone and learn new skills to enhance current strengths and discover new ones.

+ Innovative - Take intelligent risks and bring ideas forward, collaborating with colleagues to help shape Kelly's future.

+ Independent thinker - Self-confident and independent. Isn't constrained by looking to others for their opinions or direction.


**Requirements**


+ High School diploma or equivalent

+ Call Center experience preferred

+ Familiarity with Microsoft products

+ Able to work either 6a-3p or 10a-7p CST, Monday through Friday


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-03 Expires: 2021-10-04

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Call Center Fulfillment Specialist

Kelly Services
Baton Rouge, LA 70806

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