JobWatch

1+ months

Call Center Help Desk Support

Kelly Services
Maple Grove, MN 55311
Call Center Help Desk Support


Pay: $18.00


Duration: 6+ Months


Job Duties:


Receive, respond to and resolve inbound Client contacts, including NON-Technical issues as needed


Manage unresolved incidents utilizing appropriate resources within required timelines


Coordinate internal resources as necessary to ensure effective resolution


Document and communicate to appropriate resource any recurring/critical client issue received


Write, edit and proof project documentation and correspondence


Knowledgeable about assigned Client, service offerings, policies/standards, and processes


Performs to and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction


Required Skills


Application and Hardware Software support


Speed test for network performance


Whitelisting


Google admin and IOS device support.


DNS and server knowledge.


May have to do some password resets and basic troubleshooting


**Why Kelly** **** **?**


The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****


As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-09-24 Expires: 2021-11-25

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Call Center Help Desk Support

Kelly Services
Maple Grove, MN 55311

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