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17 days old

Call Center/ Inbound

Kelly Services
Detroit, MI 48208
**Call Center/ Inbound**


**Location: Detroit Downtown**


**Paid Parking!!**


**Mon- Fri 9am-6pm**


**Pay Rate- $16.50**


**POSITION SUMMARY**


The position is responsible for phone and e-mail inquiries including: investigating, resolving and responding, in oral or written form, to customer inquiries. Position understands the various vehicle service contract installment payment products and provides necessary follow-up, including initiating customer correspondence to ensure satisfaction.


**JOB DESCRIPTION**


+ Service all incoming calls from IPP customers regarding all phases of the deferred payment programs

+ Handle between 60 and 100 inquiries daily

+ Utilization of internal custom databases to place comprehensive notes relative to customer inquiries

+ Redirect applicable calls to the Financial website for payment processing.

+ Assist customers with understanding refunds due when cancelling VSC coverage

+ Utilize voice of the customer knowledge and experience to identify program challenges/concerns for improvement.

+ Assist dealers with basic questions about the program ? All other duties assigned.


**KNOWLEDGE, SKILLS AND ABILITIES**


+ Excellent Communication Skills (Verbal & Written)

+ Telephone Skills

+ Strong Math Skills

+ Interpersonal Skills

+ Organization Skills

+ Problem Solving Capabilities

+ Customer Follow-up Skills

+ 2 years call center experience with proven customer service skills


**EQUIPMENT & TOOLS**


+ Telephone

+ PC Keyboard

+ MS Office (Word, Excel, etc)


**EDUCATION**


Minimum of high school diploma


**Please apply online or email resume to chri259@kellyservices.com**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-12 Expires: 2021-12-13

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Call Center/ Inbound

Kelly Services
Detroit, MI 48208

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