30 days old

Call Center Manager

Kelly Services
Austin, TX 78703
**Kelly Services has partnered with a top Call Center to staff a new Call Center/Client Services Manager for them. This is a direct hire opportunity. Please review the description below and apply now!**

**Job Description**

The Client Services Manager is responsible for the day-to-day operations, coaching and development of a team of customer care advocates whose primary function is to provide industry leading customer service by responding to telephone inquiries, investigating requests, communicating with other departments/business partners, and resolving problems. Ensures the advocates are actively identifying products and services that meet customer needs. Works with Operations Managers to provide leadership and direction by communicating and carrying out department goals and vision.

**Basic Qualifications**

+ _3+ years of customer service experience in a banking/financial environment._

+ _2+ years of managing customer or client relations teams in a call center environment._

+ Bachelor's degree, or equivalent work experience.

+ Automotive industry experience a plus.

**Preferred Skills/Experience**

+ Strong customer service skills and ability to handle difficult customer calls.

+ Well-developed problem-solving and negotiation skills.

+ Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

+ Effective selling and referral skills.

+ Advanced knowledge of operational functions, systems, best practices, policies and procedures in a call center environment.

+ Broad understanding and practical application of applicable laws and regulations.

+ Proven leadership and management skills.

+ Ability to manage multiple tasks/projects and deadlines simultaneously.

+ Excellent interpersonal, verbal and written communication skills.

**Additional Responsibilities include:**

+ Lead regular team meetings to update staff on operational changes, product changes/enhancements, and system updates/improvements.

+ Provide input to Operations Manager regarding customer care team needs and requirements for success.

+ Provide direct support to business partners as needed via inbound and outbound call and email communication.

+ Performing other special duties or assignments are requested or required.

Position: Client Services/Call Center Manager

Type of role: Direct Hire

Salary: 55K

Schedule: M-F 8-5/9-6

This is NOT a remote opportunity, must be able to work onsite at the Austin location.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-19 Expires: 2021-05-06

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Call Center Manager

Kelly Services
Austin, TX 78703

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