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Call Center Representative

Kelly Services

Baltimore, MD
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Call Center Representative

Jobid US3111DW_25058427

Location: Baltimore, MD, 21217, USA

Description **Job Description**

Kelly Services is looking to hire Call Center Representatives in Baltimore, MD for a Financial/Banking Institution.

A successful candidate:

- Gives prompt, efficient and accurate information in the processing of all transactions and

inquiries by phone

- Answers member inquiries using the proper telephone techniques that are set by the

department manager

- Actively promotes all products and services Point Breeze Credit Union currently offers using

cross-selling techniques

- Performs as a team player and solicits input to improve departmental flow

- Adheres to all credit union compliance requirements, including Bank Secrecy Act (BSA)

guidelines and regulations as explained and appropriate for the position

- Performs other duties as assigned


Position Requirements:

- High school diploma or equivalent

- One to three years of experience in a customer service/call center atmosphere

- Bilingual a plus

- General knowledge of banking/credit union policies and procedures

- Basic understanding of loans, payment processes and interest rates

- Excellent communication and public relations skills

- Ability to work well under pressure

- A positive, enthusiastic and friendly attitude

- PC skills

Candidates MUST have 1-year call center experience!


If interested, please email us at, apply online, or call at 410.685.3195.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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