JobWatch

22 days old

Call Center Representative

Kelly Services
Dover, NH 03821
Kelly Services, in partnership with our client, an industry leader in standards-based educational assessments, is seeking experienced Customer Service Representatives for work from home call center positions based out of Dover, NH.


Details:


Work from home/remote position


Monday through Friday, various shifts available-7am-8pm


$16.50/hr. weekly pay


Duties:


Respond to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed.


Apply intermediate knowledge of contract specific assessments to address customer inquiries.


Apply basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software.


Log customer calls into the ticketing system.


Demonstrate personable and professional customer service skills in daily tasks.


Qualifications:


Ability to respond to high call volume in a high stakes, high pressure environment.


Strong written and verbal communication and listening skills.


Ability to work in a team environment, communicate effectively with others, and express ideas.


Ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities.


Basic technical aptitude to learn and support multiple devices, operating systems, browsers, products and applications, and downloading and installing software.


Ability to identify browser and operating system related issues.


Education and Experience:


At least 1 year of previous call center experience


Minimum of high school diploma/GED


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-24 Expires: 2021-10-28

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Call Center Representative

Kelly Services
Dover, NH 03821

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