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13 days old

Call Center Representative

Kelly Services
Edina, MN 55424
**Kelly Services is currently looking for Call Center Agents for a Non-Profit Organization in Edina, MN!**


**Pay Rate:**


+ $16-$18+ an hour, depending on previous experience


**Shift:**


+ 1 st Shift

+ Monday-Friday (9:00AM 4:00PM)

+ 30 hours per week

+ Temporary Assignment starting June 1 st going through October


**Job Duties:**


+ Support and cultivate conversations with event participants, as they share their experiences and/or feedback.

+ Maintain the daily productivity level average of 130+ calls per representative.

+ Update and maintain database records related to event participants and donors to ensure data integrity.

+ Develop and maintain effective working relationships with all internal stakeholders.

+ General administrative duties as required throughout the course of their duties.

+ Other duties as assigned.


**Requirements:**


+ Minimum of one (1) year of customer service/telemarketing experience, preferably in the non-profit sector.

+ Excellent customer service skills with calm, friendly telephone demeanor.

+ Strong technical ability to navigate between multiple database systems and work with dual monitors.

+ Able to be flexible, adjusting to new call scripts and strategies as they emerge.

+ Ability to demonstrate critical thinking skills and empathy (talking to participants about their connection to the cause and impactful in a meaningful way.)

+ Resourceful, strategic, service oriented.

+ Excellent time management skills.

+ Ability to meet or exceed performance standards.


**Apply to this posting for immediate consideration! You can also email resumes to kayr150@kellyservices.com.**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-03 Expires: 2021-06-03

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Call Center Representative

Kelly Services
Edina, MN 55424

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