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22 days old

Call Center Representative for a project with a Global Tech Giant, North Austin

Kelly Services
Austin, TX 78759
**Job Description**


Experienced CSR for a project with a Global Tech Giant, North Austin, North Austin (Metric & Braker 78758), $13


Start ASAP.



Available Shifts:

- 7:45 AM - 4:45 PM

- 11:00 AM - 8:00 PM

Next steps:

1. Click to apply: https://sforce.co/2G5JJp6

2. Send updated resume to Stephanie.Corona@KellyServices.com

3. Call 512-372-4413 extension 219


Description:

As a customer Service Representative, you provide information and assistance to attendees of small to large corporate events for a variety of clients.



Professional and friendly verbal and written communication are the main requirements.



Client provides training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation. Need to be able to walk someone through clearing cache and cookies, reference FAQ material before skyping a manager and they will need to be very pleasant and patient.



Duties include but are not limited to:

Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call.

Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day.

Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available- mode to receive the next incoming chat.

Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day.


**Requirements**


The CSR will be working on a project with a global Tech Giant

- Tech Savvy

- Detailed Oriented

- Positive Attitude

- Flexible with overtime (potential of working Saturdays or after hours to cover inbox)

- Proficient in verbal and written communication

- Punctual

- De-Escalation skills

- 1 year past experience in Customer Service and registration

- You will sit in a `clean room-, meaning you cannot bring a single personal item into the room while you are working. Your breaks and lunches will all be outside of that room.


**Highlights**


Voted TOP WORK PLACES 2016 & 2017 in Austin!



Perks:

Awesome work environment which includes a work out area!

Monthly team building events for staff!

A dog-friendly work environment!

Last but not least a splendid kitchen/break area!


For immediate consideration, please e-mail resume to Stephanie.Corona@KellyServices.com and follow up with a call to 512-372-4413 extension 219 or come to the Kelly Services office at 6836 Austin Center Blvd. Must have digital resume available.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-23 Expires: 2019-11-25

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Call Center Representative for a project with a Global Tech Giant, North Austin

Kelly Services
Austin, TX 78759

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