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24 days old

Call Center Representative

Kelly Services
Kissimmee, FL 34746
Kelly Services is looking for an experienced part time Call Center Representatives. Apply today this will not last.


Resumes should be up to date with current/ relevant experience.


+ Start Date: ASAP

+ Schedule- M-F: (Part Time- 5hr). shifts- Hrs. TBD

+ Temp to Hire

+ Pay rate- $15.00/hour

+ Location- Kissimmee, FL


Summary:


+ Responsible for replying to customer calls, processing requests;

+ Providing data and information to customer service field technicians;

+ Scheduling field appointments, interacting with internal and contracted billing agents;

+ Ensuring proper billing and adjustments;

+ Obtaining and correcting documentation; assist with payment options.


ESSENTIAL FUNCTIONS:


1. Manages account billing by answering customer inquiries through the evaluation of accounts. In addition, provide assistance with collection activities through education and providing assistance with payment methods.


2. Corresponds with customers by answering incoming phone calls; replying to customer requests and e-mails; distributing field technicians; replying to requests for service; and aiding customers on outages


3. Adjusts customer accounts by informing customers on adjustment policies; offering information on paperwork to ensure the adjustment to an account; recording adjustment requests; collecting necessary reads and documentation; determining and submitting adjustments; and updating spreadsheets.


4. Processes service orders efficiently with minimal error to ensure they are fulfilled by Field personnel. In addition, process new, disconnect or transfer of service based on customer requests. .


+ Minimum 1 year experience in a high volume Call Center

+ Bi-Lingual Spanish/ Creole a bonus


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-19 Expires: 2021-05-31

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Call Center Representative

Kelly Services
Kissimmee, FL 34746

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