19 days old

Call Center Representative - Livonia

Kelly Services
Livonia, MI 48151
For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer multiple **temp-to-hire** **Customer Service Representatives** for **onsite positions** in the **Livonia, Michigan** area, for a TOP Health Insurance Company. **You will be responsible for handling inbound and outbound calls in a call center environment.**

**Job Title:** Customer Service Representative

**Location:** ONSITE - Livonia, MI 48152

**Department:** Child Support & Medicaid

**Shift:** 8:15 to 5:00 EST

**Pay rate:** $14.62/hr

**Type of position:** temp-to-hire after 120 days

**Start Date:** January 2021

**Essential Duties and Responsibilities:**

+ Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

+ Track and document all inquiries using the applicable systems.

+ Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

+ Complete associated tasks according to the established guidelines.

+ Track and document all inquiries using the applicable systems.

+ Meet Quality Assurance (QA) and other key performance metrics.

+ Facilitate the fulfillment of caller requests for materials via mail, email, or download.

+ Transfer/refer consumers to appropriate entities according to the established guidelines.

+ Escalate calls or issues to the appropriate designated staff for resolution as needed.

+ Facilitate translation services for non-English speaking callers according to procedures.

+ Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.


+ Completed HS Diploma or GED

+ Must pass two online assessment tests: Customer Mindset Service Survey- 80%, Typing- 25 WPM

+ Must have reliable transportation

+ Due to COVID-19 and required to work onsite, one should not have any medical issues that would keep them out of the office (pregnancy, high risk conditions)

+ Be willing to download and follow the Clear2Work app and safety guidelines each day, including wearing a surgical mask (provided) and follow social distancing rules for the duration of their shift

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-11-11 Expires: 2020-12-17

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Call Center Representative - Livonia

Kelly Services
Livonia, MI 48151

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