JobWatch

18 days old

Call Center Representative

Kelly Services
Minneapolis, MN 55405
Contract through Kelly Services



Client: Willis Towers Watson



Work Location: Remote and in office options available (Minneapolis, MN)



Compensation: $17.50/hr



Start Date: Multiple starting classes in September and October



4-month contract assignment with the possibility of extension.





Position Overview:



Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.



Responsibilities:



Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans



Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)



Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities



Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements



Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.



Read and understand clients plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member



Maintain diplomacy and tact while dealing with upset or escalated callers



Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information



Maintain and document complete and accurate call and case notes



Respond professionally to customer inquiries/complaints received via phone, email or other communication channels



Demonstrate ability to maintain a high level of customer service in a changeable work environment



Participate in team meetings and training



Possess a cooperative and positive attitude towards customers, internal contacts and team members



Perform other duties as assigned



Qualifications:



Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills



Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills



High level attention to detail



Strong computer skills with the ability to navigate multiple software applications



Working knowledge of health and welfare and/or defined benefit pension plans a plus



Minimum 1-2 years experience in a customer service setting, at least 2-3 years is preferred



Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word)



Ability to type 30-40 WPM



Ability to work in a team environment



Ability to work in a multi-tasked environment and prioritize and organize work



Ability to understand and follow oral and written instructions



Ability to work a flexible work schedule (30 40 hours/week with some overtime requested; variety of schedule start and end times)



Must have excellent attendance and be punctual to work



Fluent in Spanish a plus



Bachelors degree preferred









The Company



Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capitol to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson.





Willis Towers Watson benefit consultants have deep experience working with organization of all types and sizes. Weve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We provide advice on the strategy, design, financing, delivery, ongoing management and communication of health and group benefit programs.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-09-07 Expires: 2020-10-08

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Call Center Representative

Kelly Services
Minneapolis, MN 55405

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast