22 days old

Call Center Representative - Onsite

Kelly Services
Lincoln, NE 68503
For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a **Customer Service Representative** need with Maximus, a TOP Health Insurance Company.

**_*please note you will be at the site training for the first week at least and will then be provided equipment for working remotely. There are plans to return to the office by Summer 2021*_**

**Summary:** Maximus is under contract with the State Department of Health and Human Services to provide Provider Screening and Enrollment for Nebraska Medicaid and Long Term Care MTLC .

**Job Title:** Call Center Enrollment Specialist

**Site Address:** 206 So. 13th Street, Suite 1475 | Lincoln, Nebraska 68508

**Pay Rate:** $13.46/hr

**Schedule:** 8:00 am 5:00 pm Monday Friday


+ Reviews and screens provider enrollment applications for Nebraska Medicaid.

+ Researches, verifies and documents information pertaining to providers using secure external web services and DECISIONPoint to complete screening and enrollment tasks as defined in the Projects policies, procedures, and protocols as applicable for this position.

+ Provides excellent customer service by managing provider calls, obtaining information and answering questions, and in specific instances, refers callers to the Operations Manager for service and/or resolution.

+ Communicates with providers about ongoing enrollment status in accordance with set policies and procedures.

+ Notifies providers regarding incorrect or missing information and documentation in the DECISIONPoint provider screening and enrollment system.

+ Works with Site Visit Field Staff to verify results from site visits.

+ Works closely with the Customer Service Representatives and Mail Specialist and will also be cross-trained in these areas.

+ Maintains updated knowledge of the Nebraska Medicaid Provider Enrollment and Screening Project including policies and procedures as referenced in the employee manual and other policies adopted by MAXIMUS corporate, the Project and Client, and as referenced in Desk Procedures for the Department and this position.

+ Adheres to the Standard Operating Procedures for this position.

+ Meets and/or exceeds Production and Quality Assurance goals as defined for this position.

+ Adheres to the Standard Operating Procedures for this position.

+ Meets Production and Quality Assurance goals as defined in policy for this position. Immediately escalates any issues and/or concerns to the Operations Manager to ensure compliance to contractual requirements.

+ Cross-trained to provide back-up support to the Customer Service Specialists or Mail Specialist.

+ Other duties as may be assigned by management.


+ High school diploma or GED required; Associates degree from an accredited college or university preferred

+ At least two 2 years of relevant experience required

+ Excellent organizational, communication and interpersonal skills

+ Strong customer service experience, preferably in a provider services environment

+ Computer literacy; ability to work with MS Office Excel, Word, PowerPoint

+ Type 30+ wpm - preferred

+ Ability to perform comfortably in a fast-paced, deadline-oriented work environment

+ Ability to successfully execute many tasks simultaneously

+ Ability to work as a team member, as well as independently.

**_This position is NOT recruited by your local Kelly branch. To be considered for this position, submit your resume through the job board this process._**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-21 Expires: 2021-07-01

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Call Center Representative - Onsite

Kelly Services
Lincoln, NE 68503

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