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25 days old

Call Center Representative - Onsite

Kelly Services
Livonia, MI 48151
For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer multiple **temp-to-hire** **Customer Service Representatives** for **onsite** **positions** in the **Livonia, Michigan** area, for a TOP Health Insurance Company. **You will be responsible for handling inbound and outbound calls in a call center environment.**


**Job Title:** Customer Service Representative

**Location:** **ONSITE** - 39209 6 Mile Rd, Livonia, MI 48152

**Department:** Child Support & Medicaid

**Shift:** 8:15 to 5:00 EST

**Pay rate:** $14.62/hr

**Type of position:** temp-to-hire after 120 days

**Start Date:** April & May training classes


**Essential Duties and Responsibilities:**


+ Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

+ Track and document all inquiries using the applicable systems.

+ Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.

+ Complete associated tasks according to the established guidelines.

+ Track and document all inquiries using the applicable systems.

+ Meet Quality Assurance (QA) and other key performance metrics.

+ Facilitate the fulfillment of caller requests for materials via mail, email, or download.

+ Transfer/refer consumers to appropriate entities according to the established guidelines.

+ Escalate calls or issues to the appropriate designated staff for resolution as needed.

+ Facilitate translation services for non-English speaking callers according to procedures.

+ Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.


**Requirements:**


+ Completed HS Diploma or GED

+ Must pass two online assessment tests: Customer Mindset Service Survey- 80%, Typing- 25 WPM

+ Must have reliable transportation

+ Due to COVID-19 and required to work onsite, one should not have any medical issues that would keep them out of the office (pregnancy, high risk conditions)

+ Be willing to download and follow the Clear2Work app and safety guidelines each day, including wearing a surgical mask (provided) and follow social distancing rules for the duration of their shift


**This position is NOT recruited by your local Kelly branch. To be considered for this position, submit your resume through the job board this process.**


**Due to the high volume of interest in these roles, I will send an email after receiving your application with our next steps.**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-29 Expires: 2021-05-10

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Call Center Representative - Onsite

Kelly Services
Livonia, MI 48151

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