13 days old

Call Center Representative - Onsite

Kelly Services
Louisville, KY 40207
We are seeking multiple **ONSITE** **Super User Call Center Representatives** to work for one of our premier clients on a long term assignment in **Louisville, KY** .

**Why you should apply to be a Customer Call Center Representative:**

**Pay Rate:** $18/hour

**Location:** **ONSITE** , Louisville, KY

**Start Date:** July 2021

**Training:** Monday-Friday 8AM-5PM

**Shifts Available:** Monday-Friday from 8AM-10PM

**Job Summary:** The CSR Super User will be working in the Health and Welfare call center, and then transitioning to help with Annual Enrollment (AE) in the fall for 2022.

**Whats a typical day as a Customer Call Center Representative?**

+ Taking inbound calls from clients looking to set up their yearly benefits for 2022.

+ Examine, asses, and combines data to provide information on benefits and group insurance programs and utilization.

+ Pinpoint needs for modification or changes in program design and administrative procedures.

+ Record employee enrollment in benefits.

+ Explain and interpret more complex aspects of company insurance programs to employees and dependents.

+ Utilize specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.

+ May be asked to bounce from project to project to help as needed based on call volume.

+ Be comfortable switching between several screens and using several computer systems during calls.

? **This job might be an outstanding fit for you if you have:**

+ High School diploma or equivalent required

+ MUST have a strong work history within call centers

+ Excellent organizational, interpersonal, written, and verbal communication skills

+ Ability to work well in a fast-paced work environment

+ Must have reliable high-speed internet at home

+ Comfortable sitting for long-periods of time


+ Onsite Cafeteria once pandemic over

+ On a bus route

+ Safe part of town, lots of dining options nearby

+ Long term contracts, high performers often hired

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-07 Expires: 2021-07-08

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Call Center Representative - Onsite

Kelly Services
Louisville, KY 40207

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