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Call Center Representative

Kelly Services

Raynham, MA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Call Center Representative

Jobid US41ALCP_BH1446961

Location: Raynham, MA, 02767, USA

Description For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temporary contract **Call Center Representative** position for a top company in **Raynham, MA**

**Job Title:** Call Center Representative

**Location:** Raynham, MA

**Length:** 1 year with potential for extension based on business needs

**Pay Rate:** 18/hr.

**Qualifications must include:**

***Only candidates that meet all of the below requirements need apply.**

+ High School degree or GED required.
+ 1+ year Call Center experience highly preferred.
+ Demonstrates an understanding of the supported franchises and business processes needed to achieve results.
+ Understands relevant products and applies this knowledge to day-to-day responsibilities.
+ Effectively uses listening, verbal, and written skills to share information and achieve desired outcomes in a professional manner.
**In this role, you will:**

+ Answering incoming calls
+ Responsible for more complex sales inquiry/service complaint management to achieve a “close-loop” resolution process.
+ Assigns and/or serves as “Case Owner” to investigate escalated issues/service requests and communicates updates to Field and internal business partners.
+ Follows-up on open inquiries and escalates unresolved calls to appropriate subject matter experts based on SOP.
This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position (Cristina Puca/ at ); however your resume must be received directly from the job posting.

Due to the high volume of responses anticipated, only qualified candidates will be contacted

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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