1+ months

Call Center Representative - Remote - $17/hr

Kelly Services
Carson City, NV 89703 Work Remotely
For 70 years, Kelly Services has provided outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer multiple **Call Center Representative** positions in **Carson City, NV** .

**Job Title:** Customer Service Representative - Unemployment Assistance

**Start Date:** 11/9/2020

**Pay Rate:** $17 for monolingual, $19 for bilingual Spanish

**Type of role:** Open ended contract

**Hours of operation:** M-F 8am 8pm PST and Saturday 8am-Noon PST

+ Training will likely be the first full week from 8am 5pm PST. Must be available for all 5 days for training as it is rigorous and packed with information.

+ Normal schedules will fall anywhere in the hours of operation for a total of 40 hours per week. Could be 10 hour days, could include a four hour shift on Saturdays with 8, 9, or 10 hour shifts during the week to equal 40 for the week

+ You MUST be available for any and all shifts that could fall within these HOA.

**Job Summary:** Call Center environment, you will be trained on calls, email correspondence for Nevada State Unemployment as well as Federal Pandemic Unemployment Assistance


+ Call Center experience extremely preferred.

+ **Must own a personal laptop or desktop that meets internet speed MINIMUM requirements.**

+ Ability to stay CALM under pressure and tense situations. Unemployment calls can be high stress dealing with emotional claimants. Ability to de-escalate a call is key!

+ Minimum of intermediate computer skills. These agents will be toggling between multiple programs/systems during a single call. Navigating the programs, listening to claimants, asking questions, documenting the call all while being on the phone WILL happen.

+ **Agents from all time zones will be accepted but PST is preferred just based on the hours of operation. An EST candidate COULD end up on a call until 8:30 or 9pm PST which would be nearly midnight EST. Calls will come in until 8pm PST.**


+ Graduation from high school or equivalent education

+ 2 years of experience listening to individuals to obtain and provide information to assist with their needs.

**_This position is NOT recruited by your local Kelly branch. To be considered for this position, submit your resume through the job board this process._**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-30 Expires: 2020-11-30

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Call Center Representative - Remote - $17/hr

Kelly Services
Carson City, NV 89703

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