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Call Center Representative Spanish Preferred

Kelly Services

Rancho Cordova, CA 95670
Kelly Services
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Job Details

**Job Description**

Job Summary

A premier insurance provider is currently seeking call center representative (Bilingual Preferred but NOT mandatory) for healthcare customer service positions in their luxury call center environment. Daily work goes by quickly with contest, games, and prizes while answering customer health insurance questions for active military members.


Must be flexible to work any 8hr shift between the hours of operation: 5am to 9pm Mon-Sun.

Job Duties:

Under direct supervision, the Customer Service Representative handles customer inquiries, including but not limited to claims and benefit interpretation. Customer Service Representative services prospective members, enrolled members, providers, employers, vendors, and other customers. This position is responsible for resolving all aspects of customer inquiries and complaints, for providing accurate and timely responses, and for entering accurate information into the customer database.


Excellent attendance

Fearless critical thinker

Passionate believer in providing superior customer service

Superior verbal and written communication skills in both English and Spanish (Spanish preferred but NOT mandatory)


High School Diploma or GED

Additional Requirements

Due to working with an active military database, a credit check, and additional National Agency Background check is required.


6 months experience in customer service or telemarketing, medical terminology, claim processing desired

Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.

Knowledge, Skills & Abilities

Must be a self-starter with a strong desire to provide superior customer service

Computer skills and familiarity with Window applications, with typing ability of 30 wpm required

Ability to interact professionally with both internal and external contacts Ability and desire to work in a fast paced environment is required

Dont Hesitate Apply Now! Send your resume to or call 916-935-1533.

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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