Keep the discussion going--join our JobWatch Group on LinkedIn!

Sign In
 [New User? Sign Up]
Mobile Version

Call Center Representative

Kelly Services


Location:
Springfield, OH 45502
Date:
07/16/2018
2018-07-162018-09-15
Kelly Services
  •  
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

**Job Description**


Call Center Representative Springfield, Ohio


Kelly Services is recruiting for Call Center Representatives for a long standing company in Springfield, OH. You will be working in a call center environment and handling large amounts of inbound and outbound calls.

Responsibilities Include:

- Follow communication -scripts- when handling different topics

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Frequently attend educational seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets

Job Requirements:

- Previous experience in a customer support role

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types

- Ability to multi-task, set priorities and manage time effectively

- High School Diploma or GED

- Ability to work 2nd Shift (10a.m-6:30 p.m.)


As a Kelly employee, you-ll have access to world-class perks, including:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Exclusive online employee community

- Employee assistance program available at no cost

- Corporate discounts

- Transportation Spending Accounts

- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.


**Why Kelly** **** **?**


At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
Powered ByLogo