12 days old

Call Center Representative

Kelly Services
Woodbury, MN 55125
Kelly Services is looking for multiple Call Center Representatives for a company located in Woodbury, MN!


Location: Woodbury, MN

Pay Rate: $15.50 an hour to start; with increases upon hire and thereafter, up to $17.00/hr

Hours: Individuals must be available to work between the hours of 7:00am 8:00pm, Mon-Fri

(Those selected will participate in a 4 week training program: Hours: 8:00am 4:30pm).

Training class starting in mid-November

Responsibilities Include:

With compassion and professionalism, answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.

Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.

Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.

Identifies service opportunities and suggests innovative ideas for improvement.

Handles multiple products and services intermittently while meeting established service requirements and standards.

Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.

Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.

Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.

Minimum Qualifications:

High school diploma or GED required.

Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

If interested, apply to this posting for immediate consideration! You can also call/text Kayla at 612-391-2623 or email resumes to

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-16 Expires: 2020-11-16

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Call Center Representative

Kelly Services
Woodbury, MN 55125

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