20 days old

Call Center Specialist

Kelly Services
Eagan, MN 55121
**MEDICAL BANKING SPECIALISTS** **CALL CENTER SPECIALISTS** for a large national healthcare provider in Eagan, MN for a start date of **December 2nd, 2019**

+ **Pay Rate:** $15 per hour

+ **Job Type:** Temp to hire

+ **Location:** Eagan, MN 55121

+ **Shift:** Will be assigned a shift (The shifts start 7am thru 11:30am)

****You can be eligible for $1,500 bonus!**

**** If** **you work through 4/15/2020 and demonstrate satisfactory performance and attendance while working on the assignment you can be eligible. More details can be provided by the recruiter**.**

Please apply online for this opportunity and additionally you may send your resume directly to the recruiter at with "Call Center - Eagan" in the subject line.


+ Classroom Training - Monday through Friday 8:00 a.m. to 4:30 p.m. (4 weeks)

+ Mentoring: Monday through Friday (2 weeks):

+ 1st week Monday through Friday 8:00 a.m. to 4:30 p.m.

+ 2nd week Monday through Friday shadow with seasoned representative (shifts start between 7:00 a.m. 3:30 p.m. through 11:30 a.m.- 8:00 p.m.)

Please note: The candidates will not be able to select a shift they will be assigned a shift prior to starting training.


+ This position is responsible for creating and maintaining positive customer relationships and respond to customer inquiries regarding all spending account products in a call center environment.

+ Proactively providing information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures.

+ Display compassion, respect, and self-confidence when communicating with customers.


+ Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.

+ Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.

+ Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.

+ Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.

+ Build rapport by offering information and services beyond the customers initial inquiry.

+ Assist and educate company Health Guides through complex spending account issues.

Please apply online for this opportunity and additionally you may send your resume directly to the recruiter at with "Call Center - Eagan" in the subject line.


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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Call Center Specialist

Kelly Services
Eagan, MN 55121

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