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20 days old

CALL CENTER SPECIALIST w/banking exp. ($18/hour)

Kelly Services
Westerville, OH 43081
Kelly Services has an immediate opening for a temp to hire CALL CENTER REPRESENTATIVE with financial banking experience. This position pays $18/hour and does require the ability to work evening hours and rotating weekends. Please review JOB DESCRIPTION/QUALIFICATIONS below and should you qualify, follow the instructions to apply.



HOURS:



Must be available to work between the hours of 8:00am-8:00pm (call center is open 7 days/week)



JOB DESCRIPTION:




+ Answer all incoming phone calls, emails, secure messages and chats from customers in a prompt and efficient manner.

+ Obtain required information from each customer to properly verify their identity prior to the release of any sensitive information.

+ Utilize numerous programs and systems to investigate and resolve customer questions or issues.

+ Complete all transactions with accuracy and within guidelines, policies and procedures.

+ As appropriate, research, follow up and resolve in a timely manner all customer calls, emails, messages and chats which are unable to be resolved in the initial touchpoint.

+ Build rapport with customers through friendly, engaging communication.

+ Meet key performance indicators

+ Develop oneself professionally by participating in training, engaging in self-improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and customer relations skills.

+ Perform all other related duties as required or assigned.



QUALIFICATIONS:




+ Associate degree or equivalent experience in related field.

+ 1 to 3 years of call center experience in the financial industry

+ Strong banking and/or credit union background required

+ Expert communication and documentation skills, both verbal as well as written

+ Strong technical training skills and detail oriented (use Macbook and dual monitors)

+ Exceptional interpersonal and client engagement skills

+ Proven analytical and problem-solving skills



HOW TO APPLY:



If you meet the above requirements and would like to be considered for employment, use the provided link or email your resume with "CSR-Banking" in the subject line to pidcojs@kellyservices.com






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-07-17 Expires: 2020-08-17

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CALL CENTER SPECIALIST w/banking exp. ($18/hour)

Kelly Services
Westerville, OH 43081

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