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13 days old

Call Center Supervisor

Kelly Services
Lansing, MI 48915
Kelly has a GREAT Direct opportunity with a fast growing company for a Call Center Supervisor in Lansing, MI


Salary 52-55K


Direct Hire- Great Benefits!


Interviews are being conducted now!


RESPONSIBILITIES


+ Coordinate and supervise the daily activities of the call center including selection, training, staffing, scheduling through workforce management system and maintaining quality standards.

+ Supervise by walking around; be readily available to assist staff with escalated calls, customer concerns, and technology issues.

+ Keep staff motivated and engaged toward meeting individual and team goals.

+ Works collaboratively with the Customer Support Manager and provides management direction in his/her absence

+ Participate in interviews, make hiring recommendations to Manager, deliver training to staff, provide input to performance evaluations, and recommend disciplinary action to Manager.

+ Develops a team environment that foster growth and the desire to help others

+ Ability to perform all Call Center duties and functions and can identify system/process gaps to drive improvements

+ Assist in meeting monthly key Contact Center performance goals for customer satisfaction, quality, productivity and key performance indicators (KPIs)

+ Report system, customer, or operational issues that impact service quality with a strong awareness of internal client relations and external customer experiences; Establish and maintain open lines of communication with direct reports, peers, upper management, Quality and IT, and all other areas of the company to facilitate problem solving

+ Participate in calibration sessions with staff and Quality Specialist; coach staff members regarding needed improvements.

+ Responsible for data collection, analysis and quarterly/ad hoc reporting.

+ Make recommendations to Manager for procedural changes to increase efficiency.


If interested, apply online and send your resume to 3381@kellyservices.com. Subject line: Call Center Supervisor


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-30 Expires: 2021-05-31

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Call Center Supervisor

Kelly Services
Lansing, MI 48915

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