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Case Resolution Specialist

Kelly Services

Branchburg, NJ
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title Case Resolution Specialist

Jobid US24R4LR_BH1435467

Location: Branchburg, NJ, 08876, USA

Description **_Case Resolution Specialist, Branchburg, NJ_**

Kelly Services is currently seeking a **_Case Resolution Specialist_** _for_ one of our top clients in Branchburg, NJ.

**Duration:** 05/01/2018 - 05/01/2019

**Type** : Contract


+ University degree of applied science (FH) or engineering (TS) or equivalent professional experience
+ Vocational training in technical area completed with a maturity certificate and several years of work experience
+ Work experience in the area of medical technology in either 1st or 2nd level support or R&D related functions
+ Knowledge of the diagnostic market
+ Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)
+ Detail, technical orientation with excellent organization skills, strong problem solving, troubleshooting capabilities and negotiation attitude.
+ Knowledge of regulations and IVD standards, Good Manufacturing Practices (GMP).
+ Intercultural skills as well as an analytical and solution-oriented way of thinking
+ Knowledge of additional languages is a plus
**Job responsibility may include, but not be limited to, the following:**

+ Assumes accountability for the management of individual cases (Inquiries, Complaints, PRI/PSIs) according to regulatory and ISO Quality system requirements and needs of the Country Organizations including creation, acceptance, classification, investigation, complete documentation, on-site trouble shooting and resolution of cases in a timely manner.
+ Contributes to experimental design of investigations to ensure an efficient approach for root cause analysis.
+ Ensures, by collaboration and interfacing with BA and global functions, appropriate measures from cases are derived, including, but not limited to workarounds.
+ Assumes responsibility for timely communication of quality related information to the Country Organizations.
+ Assumes responsibility for providing information from cases in order to update product documentation.
+ Contributes to initial and continuous knowledge transfer from manufacturer, R&D or GCS for new products in the project phase to ensure availability of comprehensive system knowledge.
+ Supports initiatives and measures to maintain enhanced interface with Country Organizations and regional representatives
+ Supports constant evaluation of global case resolution vs. regional and local practice
+ Supports creation of regular reports to document in-market product quality and performance
+ Permanently optimizes processes to increase quality and efficiency standards with focus on customer, compliance and continuous improvement.
**If you are interested in the position, please apply to this posting with an updated resume. Thank you for your time and I look forward to working with you.**

**Lauren Rogers, Kelly Services Scientific Recruiter**

**Why Kelly** **®** **?**

With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevantprojects. Our connections can lead you to innovative scientific pursuits you’ll be proud to helpadvance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the worlda better place. Let Kelly fuel your career—connect with us today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connectwith us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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