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25 days old

Castilian Spanish CSR needed in Austin, TX

Kelly Services
Austin, TX 78703
At **Kelly** , we believe in connecting people to work in ways that enrich their lives, and we are constantly striving to provide top talent with their next great career opportunity. Currently, we are needing a **Castilian Spanish/English** speaking Customer Service Representative for company based in Austin, TX.



Training schedule - 9:00 am - 6:00 pm from 9/7 - 9/14 (8 hours a day, 9 hours with a 1 hour unpaid lunch).



Regular schedule - 9/14 through 11/27: 2:00 am to 11:00 am (overnight shift)



Hours will sync with the time zone that the language is most used. This is a global event, so these will be shifts that run overnight.



Modified version of the full 8 hour shifts below listed in Central time:



**OVERNIGHT - 2:00 am to 11:00 am CST**



**$20.00/hour and all hours are work from home.**



Must have a strong internet connection and be tech savvy enough to troubleshoot things like resetting router, etc. if issues.



It is imperative to commit for the entire duration with no days off.



Interview conducted via Google Meets



Located in Austin,TX preferred but not required for the right person.



JOB REQUIREMENTS:



Customer Service Representatives provide information and assistance to attendees of small to large corporate events for a variety of clients. Professional and friendly verbal and written communication are the main requirements. We provide training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation.



Duties include but are not limited to:




+ Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status ('On Queue') to ensure they are able to take the next incoming call.

+ Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. We are contractually obligated to answer emails within one business day.

+ Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available mode to receive the next incoming chat.

+ Voicemail: Appointed CSRs will be responsible for checking and responding to voicemails on their assigned events every work day.



**Ongoing Event Information Education:** Documentation access is granted to CSRs and reviewed during training. CSRs are responsible for referring to the most recent version of the documentation prior to escalating a question to Contact Center Management. Management is responsible for ensuring the document repository is updated with the most current version. CSRs should also refer to the event website (link provided) on a daily basis for updated information and user experience changes.



**Punctuality:** CSRs are expected to arrive on time for their scheduled shift so as not to disrupt the breaks and lunches of co-workers. Continual attendance issues can result in warnings and possible termination.



**Privacy:** Our clients rely on discretion. Please do not discuss internal policies with callers, emailers or outside of the office. Questions about which information is acceptable to disclose should be escalated to Contact Center Management.



**Communication:** All issues (technical, client based, errors, dissatisfied callers, etc.) should be reported to Contact Center Management staff for resolution or escalation. Escalations beyond the Contact Center Management team require approval by said management.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2020-08-26 Expires: 2020-09-26

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Castilian Spanish CSR needed in Austin, TX

Kelly Services
Austin, TX 78703

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