1+ months

CCaaS Project Manager

Kelly Services
Lawrenceville, GA 30049
CCaaS Project Manager

Seeking a highly talented CCaaS Project Manager for an excellent contract opportunity with an international software company in Lawrenceville, GA (30043). This role is required to support the delivery of CCaaS (Contact Center as a Service) with a focus on delivering the agreed scope on time, to budget and accepted quality.


This role will be responsible for the delivering aspects of CCaaS (phase 2) working under the direction of the CCaaS technical program manager and reporting to the IT Portfolio director. The Project Manager will be responsible for setting direction, creating plans, defining and managing resources to deliver against the needed deliverables. The Project Manager will manage teams of multidisciplinary colleagues in a virtual and matrix environment to ensure project delivery is executed to the highest standards and risks and issues are effectively identified, managed and mitigated. With a broad range of stakeholders, the Project Manager must be able to communicate, challenge and influence at all levels.


+ Leadership of delivery teams, ensuring delivery though these teams at the highest standards

+ Delivery to time / cost / scope / quality in line with Business Operations PMO defined methodology

+ Planning and tracking of deliverables, including defining required resource and budget for delivery and communication through regular reporting

+ Management, reporting and escalation of risks and issues to prevent or reduce impact on project delivery

+ Contractor and 3rd party supplier management within project

+ Focus on delivery to meet benefits of the project

+ Ensure risk, issues and dependencies are effectively managed in projects, with appropriate controls and escalation processes

+ Ensure effective Quality Control within project


**_Must have:_**

+ Proven experience (5+ years) of delivering large scale IT focused projects including complex architecture and business change.

+ Ability to lead/support multi-disciplinary teams in a global matrix and virtual environment to deliver results

+ Willingness and ability to adapt working with team members operating in different time zones

+ Excellent communication skills with the ability to articulate and present to all levels

+ Ability to tailor styles and approach to suit audience and requirements while operating in a fast paced and changing environment

+ Determination and tenacity to keep team focused on taking ownership and meeting deadlines

+ Enthusiastic with high levels of energy, selfmotivation, resilience, drive and initiative


+ PMP Certification

+ Experience of delivering large scale call center transformation projects

+ Bachelors Degree in related discipline

_The role is initially being offered as a 6-month contract with an option to extend as required and agreed. Some travel may be required._

**_Note:_** _This position is being recruited for by a remote Kelly office, not the local Kelly Services branch. For immediate consideration, please apply directly to this posting and email your updated professional resume to_ _kelr863@kellyservices.com_

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-11 Expires: 2020-02-10

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CCaaS Project Manager

Kelly Services
Lawrenceville, GA 30049

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