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5 days old

CH20 Contact Center Help Desk II

Kelly Services
Brooks, KY 40109
Customer Service Inbound Call Center

shifts available

T-W,F-S (1:30PM - 12:00AM) - TUES, WEDS, FRI, SAT

M, W-F (12:00PM - 10:30PM) MON, WEDS, THURS, FRI

S-W (11:00AM - 9:30PM) SUN, MON, TUES, WEDS

S-W (11:00AM - 9:30PM) SUN, MON, TUES, WEDS

S-M, T-F (9:30AM - 8:00PM) SUN, MON, THURS, FRI



Pay starts at $12.50/hour

Weekly pay

Sitting down position

Accepting applications at 395 Paroquet Spring Dr. Shepherdsville, KY 40165

Only Tuesday, Wednesday and Thursday Only from 9 AM 4 PM

to apply for this post please sent your resume to 282m@kellyservices.com

Please include your name and the position you are interested



The Customer Service inbound call center agent will use their help desk environment or call center experience to successfully flex between Tech Support and the Enterprise Customer Care (ECC) call functions and types at Geek Squad City (GSC). The Agent will use their strong communication skills to provide our Clients with over the phone and online technical support across multiple consumer electronic product categories. The Client Solutions Agent must be proficient in using online resources, remote management tools, and chat functions to enhance or address the Client's needs.



Key Responsibilities:

Maintains high levels of professionalism, courtesy and customer service throughout all Client interactions

Provides technical education to Clients across multiple consumer electronic product categories via online chat or phone support

Identifies, offers, and transacts service solutions to address or enhance the Client's technology needs

Creates work orders and schedules technology services for Clients

Diagnoses or trouble shoots technology products

Determines and/or order parts required for repair

Escalates Clients work orders to next tier Agents or directs to proper resources for resolutions

Basic Qualifications:

1 year of experience providing solutions in a consumer facing environment

6 months of experience using Microsoft Office applications (Word, Excel, Outlook, etc.)

2 months of experience in customer service using phone skills

Ability to stand/sit for long periods of time

Ability to work in a fast pace environment

Ability to multitask and have an attention to detail

Agents must be available to work a flexible schedule. Hours of operation will be based on business need and will need support seven days a week. Agent Schedules may be required to change or rotate based on business need.



Accepting applications at 395 Paroquet Spring Dr. Shepherdsville, KY 40165

Only Tuesday, Wednesday and Thursday Only from 9 AM 4 PM

to apply for this post please sent your resume to 282m@kellyservices.com

Please include your name and the position you are interested



Thank you,






**Why Kelly** **** **?**




The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2020-01-13 Expires: 2020-02-13

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CH20 Contact Center Help Desk II

Kelly Services
Brooks, KY 40109

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