1+ months

CI01 - Contact Center Customer Service Inbound/Outbound I

Kelly Services
Branchburg, NJ 08876
**Contact Center Customer Service Temp-To-Hire Branchburg, N.J. $17.00 hr.**

**Job Description: Expectations include, but are not limited to the following:**

+ Provide telephone support for our customers 40-60 phone calls daily, about 8 of total daily calls. Order entry of 80-100 orders daily, about 8 of total daily orders, with less than 1 errors.

+ Proficient utilizing ERP One

+ Develop product knowledge to assist customers that call into the call center..

+ Provide information necessary to research and troubleshoot issues pertaining to orders/invoices to Customer Service Lead/Customer Service manager

+ Provide information necessary for generating Return Goods Authorizations , Credit Memos and preparing Call Tags to Tier 3.

+ Need to prioritize and manage multiple responsibilities work with a sense of urgency .

+ Special projects as assigned.

+ Perform other assigned tasks and duties necessary to support the Customer Service Department.

+ Enlist the efforts of sales and Customer Service Lead when necessary to solve issues.

+ Must follow up communicate timely with internal staff and customers.

+ Identify any ongoing product, shipping and warehouse issues, and bring to the attention of the Customer Service Manager/Lead.

+ Positive attitude with a professional work ethic. Be a team player.

+ Maintain regular attendance.


+ Customer Service Experience preferred

+ Minimum typing speed 55 wpm

+ Excellent communication skills verbal and written and the ability to interact with all levels within a professional corporate environment

+ Some MS Office skills specifically Outlook and Excel

+ Professional phone manner essential

+ Strong attention to detail Excellent written and verbal communication skills

+ Ability to prioritize and manage multiple responsibilities

+ College Degree preferred or equivalent experience

+ Experience working with an ERP software system Some College preferred Notes/Quoted Rate:

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-21 Expires: 2020-12-12

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CI01 - Contact Center Customer Service Inbound/Outbound I

Kelly Services
Branchburg, NJ 08876

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