23 days old

CI01 - Contact Center Customer Service Inbound/Outbound I

Kelly Services
Syracuse, NY 13203
Job Title: Customer Service Representative


**Must be within a 25-30 mile Radius to Syracuse, NY**

Pay Rate: $16.00/hr. if Bilingual, then $17.00/hr.

Monday through Friday

9:30 AM - 6 PM or 11:30 AM - 8 PM

MUST have internet access and working computer/laptop at home as this is a Remote position!


The MTA Team will move high level customer service environment delivering satisfaction.

The goal of the MTA is to ensure each enrollee, transportation provider, medical provider and/or facility is provided great customer service while understanding, adhering to, and enforcing NYSDOH Policies and Procedures.


Taking inbound calls in the Queue: Call Escalations/Supervisor Calls, etc.

Ensure full Medicaid compliance

Assist with vendor relations

Assist with county specific tasks

Assist with Edit/Not Ready Trips

Other duties as directed by management

Experience: Minimum of 3 months- 1 year of Customer Service or Call Center Expereince.

Skills: Excellent Customer Service, Attention to Detail/Quality Focus, Problem Solving, Computer Skills, Documentation Skills, Analyzing Information, Time Management, Multi-tasking, Written & Verbal Communication Skills, Critical Thinking

Education: High school diploma/GED.

Temp to Hire Inofrmation: Eligible candidates will have cleared from their 90-day probationary period and be in good standing with the company, which includes meeting all expected performance levels related to production, quality, schedule adherence, and attendance.

The MTA Call Center Specialist must maintain a positive, courteous, and professional demeanor with management, clients and employees at all times. Candidate must have proven expertise with the Medicaid system, policies and procedures.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-05 Expires: 2020-11-12

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CI01 - Contact Center Customer Service Inbound/Outbound I

Kelly Services
Syracuse, NY 13203

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