25 days old

CI03 - Contact Center Representative - Basic

Kelly Services
Grand Rapids, MI 49507
Kelly Services has an exciting 2nd shift data entry/call center for a bilingual candidate. This position is in Grand Rapids, MI and will be required to work in the office. This person must be fluent in both English and Spanish. This call center is a family owned and operated call center serving the telephone needs of medical and business clients. This position requires greeting and directing callers by answering telephone calls for their customers; determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. Employees are required to provide accurate, professional, and efficient service to every caller, client, and coworker. This company operates 24/7 including weekends and holidays.

Job Duties :

- Answering phone calls; taking complete recorded and typewritten messages; processing information requests and orders; and relaying verbal information.

- All callers with professionalism and courtesy.

- Develop a working knowledge of products and services offered.

- Meet or exceed performance goals set forth by management.

- Follow the rules, regulations, and policies set forth in the Employee training, Employee Handbook, and any supplemental documents issued by management.

- Complete any task or temporary assignment related to services.

Job Requirements :

- Bilingual English/Spanish

- Prompt/Reliable/Work Ethic

- Empathetic Phone presence

- Typing/data entry ability- 30 wpm

- Previous call center experience preferred

- High School Diploma or equivalent required

- Potential to be hired in after 90 days

- Bonus incentives for work and attendance

- Hired in after 90 days

- Paid Weekly

- 17-20% off your cell phone bill depending on carrier ($100 cell bill; $20.00 off!)

- 50% off iPhone X with Sprint

- $50 Visa Card with new order of Spectrum Triple Play

- $140 Savings with new Sam's Club Membership

- Group Insurance Options

- Discounted Hotel & Restaurant Deals

- No Cost Employee Assistant Programs

We are interviewing now for openings, don't miss this opportunity!

Email or Call 616-591-5858 for IMMEDIATE consideration!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-06-12 Expires: 2020-07-13

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CI03 - Contact Center Representative - Basic

Kelly Services
Grand Rapids, MI 49507

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