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8 days old

CI10 - Contact Center Customer Service Inbound I

Kelly Services
Melville, NY 11747
**Title: Customer Service Representative**



**Pay Rate: $16-17/hour (Depending on experience)**



**Location: Plainview, New York**



**Shift: Mon-Fri 8AM-5PM**



**Duration: Temp-Perm**





Receives telephone calls from external and internal customers. Answers inquiries on various issues, including repair status, pricing issues, billings, technical questions, etc. Interacts with other team members to assist the customers in resolving their issues.





**Responsibilities**



Makes outgoing repair estimate telephone calls, as well as receives telephone calls from customers to answer inquires on various issues, including repair orders, bills and shipments.



Issues call tags, pick-ups and traces customer repair order shipments.



Interacts with other team members to inquire about repair estimates and when necessary transfers customer calls inquiring about such estimates.



Interacts with equipment manufacturers and vendors regarding repair inquiries, such as requesting status on repairs, billing and shipments.



Calculates retail costs of repairs after itemized faxed estimates are received from manufacturers and vendors.



Updates computer system with repair/estimate information, as well as approval or decline of such estimates.



Contacts manufacturers for warranty and product information.



Creates repair orders for incoming equipment that will be repaired.



Responsible for following all ISO procedures.



Participates in special projects and performs other duties as required.



In addition to the essential duties and responsibilities listed above, all positions are also responsible for:



Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including business standards.



Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.





**Requirements**



High School Diploma or equivalent.



5+ Years of call center, customer service experience, or comparable experience required.





If you are interested, please email your resume to JOSA562@kellyservices and call 1-917-524-8580.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-16 Expires: 2020-11-16

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CI10 - Contact Center Customer Service Inbound I

Kelly Services
Melville, NY 11747

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