25 days old

CI10 - Contact Center Customer Service Inbound I

Kelly Services
Spanish Fork, UT 84660
Kelly Services is seeking 8 Sales Support / Account Creation Reps to start on Monday October 5th. The hours will be 1pm-10pm. These will all be contract to hire and they will be no interviews. Candidate should have good commination and typing Skills (30 to 40 words a min).

**The Pay will be $13.00/hr** They will have training, the first week, and will start at 1pm

**Needed: Account Creation / Data Entry rep**

**Duration: 3- Months CTH**

**Hours: 1 pm10 PM - Monday-Saturday --- Saturday will be rotating.**

**Location: American Fork, UT**

The Account Creation / Data Entry rep plays an essential role for the company as a critical liaison between the company, its sales representatives, and its subscribers. This work includes but is not limited to entering sensitive customer information into the companys database including password information, full customer name, premises address, and mailing address, as well as detailed information regarding the type of security equipment provided.

The essential functions and responsibilities for this position include but are not limited to the following:

+ Responsible for responding to incoming calls in a professional and timely manner.

+ Responsible for the entry of alpha, numeric or symbolic data from documents, into the computer following a specific format display on a screen.

+ Responsible for the running and evaluation of credit reports to ensure customer qualification.

+ Responsible for the verification of funds for savings and checking payments; authorization of other payments including credit cards.

+ Responsible for the verification of customer homeownership status online.

+ Responsible for logging in and updating of customer information by inputting the information into the system.

+ Responsible for the inputting of customer personal information provided by sales representatives and technicians.

+ Responsible for the performance of quality assurance surveys with customers over the telephone.

+ Responsible for the comparison of data entered source documents or the reentry of data in verification on the screen to detect and correct errors.

+ Responsible for the compilation, sorting, and verification of the accuracy of data to be entered.

+ Responsible for the maintenance of records of work completed.

+ Responsible for the completion of other assigned duties reasonably associated with this position.

+ Individuals applying for this position must pass a background check as a condition of employment.

+ All other duties as assigned and reasonably associated with this position.

The ideal candidate for this position will have the following qualifications:

+ Accuracy and speed in data entry

+ Must have excellent customer service and organizational skills

+ Ability to work in a high paced environment

+ Excellent verbal and written communication skills

+ Demonstrated multi-tasking and problem-solving skills.

+ Ability to perform repetitive motions of the wrist, hands, and fingers to use a PC keyboard.

+ Ability to use a PC, calculator, fax, and other standard office machines.

+ A willingness to work flexible shifts and weekends.

+ Must have a positive can do attitude and contribute to a positive work environment.

**Language Skills**

The ideal candidate for this position will have the following language skills:

+ Read and comprehend simple instructions, short correspondence, and emails.

+ Ability to write simple correspondence and transcribe notes about conversation with customers into Sales Force.

+ Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Apply today

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-28 Expires: 2020-10-29

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CI10 - Contact Center Customer Service Inbound I

Kelly Services
Spanish Fork, UT 84660

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