29 days old

CI10 - Contact Center Customer Service Inbound I

Kelly Services
Wesley Chapel, FL 33545
Kelly is recruiting for a Customer Service Representative to work for the largest privately owned freight shipping company in North America. They have been providing reliable shipping solutions to customers for nearly ninety years. They have built a robust transportation network, a reputation for dependability and an award-winning safety record.

**Hours:** Monday through Friday - Ability to work any hours between 7 am until 9 pm Monday Friday

**Training Hours** : during 4 5 weeks only: 9:00 am until 6:00 pm

**Job Summary**

+ Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy. Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate.

+ Determines (by retrieval or calculation) and communicates transportation solution rates and service times in a quick and accurate manner.

+ Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner. Resolves problems and creates Win-Win situations for the customer.

+ Identify and resolve service issues and provide direction to field terminal management and staff to achieve guaranteed service deadlines.

+ Prepares and processes reports and high volumes of data relating to guaranteed shipments accurately and timely. Performs detailed audits of data and documents to detect defects relating to data accuracy. Documents and corrects the defects and communicates root cause as required.

+ Performs root cause analysis and documents time critical guaranteed shipment failures. Enters failure data into management reporting data base.

+ Maintain a friendly, positive and supportive attitude when working with external and internal customers, peers and management. Be a team player by being flexible, supportive and assisting others when needed

+ Serves as a liaison between the Customers, Solution Center, Time Critical Center, Terminal Personnel, Account Manager and Central Dispatch


+ High School GED or any combination of education and experience which would provide an equivalent background

+ Ability to quickly learn computer applications related to shipment management related data bases.

+ Prefer previous experience with customer service or sales in a call center environment

+ Ability to work independently or in a team setting, in a fast-paced environment

+ Good computer skills, including Microsoft Word & Excel

+ Must have a good math and geography aptitude

+ Must possess strong verbal, listening & precise written communication skills

+ Must be able to communicate in a positive, enthusiastic manner even under adverse conditions.

+ Must work with a sense of urgency and possess exceptional organizational skills

+ Must be dependable and able to meet deadlines

+ Must be self-directed & detail oriented in a fast-paced environment

+ Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

+ Must be able to comply with all company policies, rules, procedures and Code of Conduct

+ Must be able to work independently, or in a team setting

+ Must be capable of working under tight time constraints in a high-volume environment with multiple priorities

+ Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-21 Expires: 2020-09-21

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CI10 - Contact Center Customer Service Inbound I

Kelly Services
Wesley Chapel, FL 33545

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