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27 days old

CI30 - DCS Customer Service Specialist

Kelly Services
St Paul, MN 55145
Our client, one of the top international banks is currently seeking **1 Document Custody Customer Service Representative for a 6-month long-term contract position with the possibility of extending.**



The position is in **St. Paul, MN**





By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast-paced corporate environment.



**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**




+ **Competitive pay**

+ **Paid holidays**

+ **Year-end bonus program**

+ **Recognition and incentive programs**

+ **Access to continuing education via the Kelly Learning Center**



**Hours for this position would be: 8am 5pm Monday Friday**



**Responsibilities:**




+ As a DCS Customer Service Clerk, the candidate will be in daily communication with internal and/or external customers of one of the nine DCS office warehouses across the country, managing ~10M files collectively.

+ The candidate will be responsible for communicating and maintaining a good working relationship with assigned customers, as well as handling and resolving all inquiries.

+ Daily document review and processing is a large part of the position because it has a direct benefit to the customer.

+ Customer Service can apply to many teams within DCS so the candidate must be willing to take on additional responsibilities other than that of which they are initially assigned, e.g. team player.

+ When volumes are heavy, we look for the candidate to work additional hours throughout the week and/or on Saturdays.





**Job Tasks**




+ Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks

+ Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements

+ Lead assigned projects, identify potential issues, problem solve, and know when to escalate

+ Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR

+ Data entry, generate reports, and deliver to customer

+ Labeling files, organizing carts, sorting/ filing documents, and completing inventories

+ Operating internal programs for research and activity movements of files and/or documents

+ Communicate with various levels of staff in all areas of the office to promote collaboration

+ Meet deadlines and daily production requirements





**Qualifications**




+ College degree or equivalent work experience in financial industry

+ Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat, and willingness to climb step ladders up to 10 feet high

+ Solid and proven customer service skills, including written and verbal (phone or in-person)

+ Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers




+ Capacity to complete repetitive tasks daily and meet production goals, including deadlines

+ Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (lookups, Pivot Tables, Charts, etc.)




+ Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit

+ Well-developed ability to identify and resolve/escalate problems

+ Work independently and able to work with team to meet goals and deadlines

+ Strong time management, organization, and problem-solving skills





**Work Environment**




+ All DCS facilities are secure facilities where employee safety and the safeguarding of collateral files is a requirement.

+ Most offices are casual dress - jeans are acceptable but no sweats or hats.

+ Occasionally there may be requests for business casual when visitors are coming but would be notice.

+ Onsite accommodations vary, but vending machines, refrigerators, and microwaves are in each office location.



****Important information** : This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you may use the Apply Now button below to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position **(Anne** **_,_** **_jungwam@kellyservices.com_** **or at 612-214-3768,** however your resume may be received via the **Submit Resume** button included within**



**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** www.kellyservices.com at http://www.kellyservices.com/ **.** **_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**





**Kelly Services is an Equal Opportunity Employer**






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-23 Expires: 2020-02-10

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CI30 - DCS Customer Service Specialist

Kelly Services
St Paul, MN 55145

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