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20 days old

Citrix Engineer

WIRB-Copernicus Group (WCG)

General Information

Location: Hamilton, NJ

Organization: WCG

Job Type: Full Time - Regular

Description and Requirements

JOB SUMMARY:

The Citrix Engineer will be responsible for the administration, management and support of Citrix applications to enable daily operations and service continuity/business continuity planning (BCP). This position will also build, deliver and maintain desktop OS and application images. The Citrix Engineer will train desk-side support team on end user support tasks for VDI and resolve any escalated (L3 support) user tickets. This position will require the incumbent to be available to respond to off hours support for emergency situations.

EDUCATION REQUIREMENTS:

       Bachelors degree or 11+ years of progressive Information Technology work experience related to this role

VACCINATION REQUIREMENT:

To be considered for U.S.-based positions unless currently employed by WCG, where permitted by applicable law (including any applicable reasonable accommodation, medical or religious exemption), candidates must have received or be willing to receive the COVID-19 vaccine by start date.

QUALIFICATIONS/EXPERIENCE:

  • 7+ years of IT experience in a medium to large IT enterprise with documented policies and procedures
  • 5+ years of experience
    • Citrix XenApp and XenDesktop, preferably in versions 7.x, in establishing platform standards, capacity planning, patching, upgrades, health checks, availability and performance troubleshooting and resolution and license management in deploying and managing VDIs using Citrix PVS and MCS, including building, delivering and maintaining desktop OS and application images, participating in testing, provisioning desktops, configuring and managing policies and caring for desktop image housekeeping activities
    • Citrix administration and support using Citrix Studio, Director and Citrix profile management to create and manage machine catalogs, delivery groups and provision and support of virtual desktops
    • Microsoft Windows OS versions 7 and 10 and remote desktop management tools like Bomgar and Logmein
    • Managing Citrix Netscaler appliances, virtual and physical
  • Good working knowledge of:
    • Citrix platform DR capability, deployment, and support with experience participating in Citrix DR Tests in support of mission critical IT service continuity/BCP planning.
    • Active Directory, Windows 7, 10, and related Microsoft tools like SCCM
    • IT networks (LAN, WAN), routers, switches, etc.
  • Possess sound technical knowledge, strong work ethic and superior analytical and problem-solving skills
  • Ability to quickly grasp new concepts and acquire new skills, adhere to documented standards and procedures, including change management, incident and problem management, work with vendor hardware and software engineers to escalate investigation and resolution of problems and work independently and as part of a global team in an efficient and collaborative manner.
  • Excellent written and verbal communication skills

ESSENTIAL DUTIES/RESPONSIBILITIES: The requirements listed below are representative of the knowledge, skills, and/or ability required.

  • Citrix management, participating in establishing platform standards, capacity planning, patching, upgrades, health checks, availability and performance troubleshooting and resolution, and license management.
  • Build, deliver and maintain desktop OS and application images. Participate in testing, provisioning desktops, configure and manage policies, and desktop image housekeeping activities.
  • Citrix administration and support using Citrix Studio, Director, and PVS.
  • Participate in Citrix DR Tests in support of mission critical IT service continuity/BCP planning, root cause analysis and related documentation and communication as well as meetings, compliance and job-related training (including SOP reading, certification, etc.) as required.
  • rain desk-side support team on end user support tasks for VDI.
  • Resolve any escalated (L3 support) user tickets.
  • Participate in
  • Complete assigned tasks and projects in a timely manner and in compliance with all relevant IT policies and procedures with limited supervision.
  • Respond to off hours support for emergency situations.
  • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

SUPERVISORY RESPONSIBILITIES: None

TRAVEL REQUIREMENTS: 5-10%

#IND123


Posted: 2021-09-29 Expires: 2021-11-14

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Citrix Engineer

WIRB-Copernicus Group (WCG)

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