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17 days old

Claims Customer Service Representative, Bilingual in Spanish

Kelly Services
Atlanta, GA 30309
Kelly Services, a global leader in staffing solutions, is looking to identify **Claims** **Customer Service Representative** with an Auto/Mortgage background for a leading insurance provider in the Northwest area of Atlanta, GA (Cumberland area). **Bilingual in Spanish is REQUIRED!** These positions are a **Temp only opportunity** with a premiere employer in the area! Will be handling the response to Puerto Rico earthquake.



See position details below:




+ **Pay:** $17.00/hour (Paid Weekly)

+ **Shift** : Monday-Friday 7:00am to 4:00pm or 8:00am-5:00pm, must be able to either shift

+ **Bilingual** : 90% Bilingual Read and Write Spanish

+ **Duration** : Temp only opportunity

+ **Anticipated Start Date** : ASAP



**Job Purpose**

The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally, uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.




+ Recognizes consistent problem areas and reports to higher level for action.

+ Responds in a timely manner.

+ Assists the client/customer in moving through the claims process.

+ Assesses the need for providing information or education to the customer.



**Primary Job Responsibilities**




+ Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.

+ Provides status on existing claims to either policyholder and/or client.

+ Updates computer records in order to maintain data integrity of information.

+ Resolution of customer issues and refers escalated items to higher levels for guidance.

+ Researches information in order to provide customers with basic data related to policies.

+ Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.

+ Knowledgeable of products related **to auto/ mortgage** business and additional product/services associated with the company.

+ Other duties as assigned by management and may support other departmental areas based on business need.

+ Knowledgeable of multiple claims applications including mainframe and windows based systems.




**Basic Qualifications Required**




+ Minimum 6 months - 2 years of customer service related experience. Doesnt have to be in a call center environment, but that is a plus.

+ Knowledge of insurance industry is a plus.

+ Understanding of call center environment and importance of service standards.

+ Computer literate with emphasis on Microsoft Office software (especially Excel) and Windows.

+ Testing required on basic office skills, proof reading and alphanumeric data entry **(5000 kph required)**

+ Bilingual in English/Spanish is preferred

+ Customer service and/or clerical experience in an insurance, mortgage or banking services environment.

+ Experience using a mortgage servicing system preferred.





The local offices of Kelly Services do not represent the above position, please apply online for immediate consideration. Please contact me at Danielle.Haese@kellyservices.com if you are interested in this opportunity or if you may have any questions.






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-13

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Claims Customer Service Representative, Bilingual in Spanish

Kelly Services
Atlanta, GA 30309

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