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12 days old

Client Account Coordinator

Kelly Services
Nokomis, FL 34275
Client Account Coordinator needed in Venice, FL - This is a temp-to-hire opportunity!


Payrate: $18.00/hr.


Full-time: Monday - Friday from 8 a.m. - 5 p.m.


Please apply today. For a faster response, I welcome you to email me directly with your resume and a sentence or two on why you are interested in this role: wendy.dees@kellyservices.com


SUMMARY:

Serves as a primary point of contact to a complex customer base consisting of both assigned or unassigned accounts. Works to delight customers by performing the following duties:


+ Resolve customer inquiries with a focus on customer satisfaction.

+ Discusses, interprets, and edits orders and quotes in the ERP Systems and CRM Systems.

+ Orders are received, through phone calls, or CRM Systems for a wide range of standard and special products and services.

+ Prepares and sorts documents and identifies data to be entered.

+ Completes quotes and delivers to customer within the response time frame.

+ Will communicate extensively through CRM Systems to other departments and customers.

+ Works Closely with Product and Drawing Specialists for assistance with complex orders or quotes.

+ Identify and assesses customers needs to achieve satisfaction.

+ Provide accurate, valid, and complete information by using the right methods/tools.

+ Meets personal and customer success associate s teams KPI s.

+ Collaborates with teammates to ensure customer satisfaction.

+ Initiates calls to distributors to resolve questions, inconsistencies, or missing information.

+ Compiles, sorts, and verifies the accuracy of data to be entered.

+ Ensures accuracy of orders including supplying missing or misstated information, corrects discrepancies involving product selections, and calculates data related to orders when necessary.

+ Handles customer questions or challenges, provides appropriate solutions and alternatives.

+ Follows up with resolution within response time frame.

+ Confers with other departments within the company to resolve customer issues.

+ Provides information to distributors, including verifying and extending pricing for orders, clarifying terminology for customers, accessing orders in ERP and CRM systems, checking conditions of sales, shipping, and handling instructions.

+ Solves problems or resolves inquiries for customers and co-workers, including investigating order documentation to determine errors, handles requests for adjustments in orders and billing, retrieves orders already submitted to manufacturing, orders replacement product, enters RMAs, Credits, Debits and assisting various departments with questions on orders.

+ Resolves customer conflicts to resolution within assigned discretion,

+ Escalates conflicts beyond assigned discretion

+ Makes effective decisions to meet the needs of the customer with little oversight.

+ Provides support to external sales team.

+ Must have a general understanding of ERP and CSM systems.

+ Must be able to enter quotes, orders, and convert quotes into orders.

+ Requires proficiency in MS office, and other systems that may be required.

+ Experience in Business to Business customer support preferred

+ Requires good written and verbal communication skills to communicate with both internal and external customers

+ Must be able to recognize errors, inconsistencies, or missing data in source documents or in the entry systems


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-08-01 Expires: 2022-09-01

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Client Account Coordinator

Kelly Services
Nokomis, FL 34275

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