24 days old

Client Account Coordinator

Kelly Services
Phoenix, AZ 85067
Looking for a long term contract!!! How's 3 years sound?

+ Incredible, National Company (Sun City, AZ location)

+ 50-53K a year

+ M-F 8-5 pm

+ Heavy Excel usage (intermediate to advance)

+ Utilities, or Waste Management background preferred

**Key Responsibilities include:**

Develop and maintain business processes and related user guides on customer information system

Create and maintain Share Point site for Customer Care documents and business processes

Establish consistent reports used to provide data to various internal and external parties, including regulatory agencies

Develop and provide training on customer service expectations, cash handling procedures, and navigating various software systems

Training, to include basic and advanced customer service skills, difficult problem resolution with customers, and CSR new employee onboarding.

Overseeing DocuSign software and future applications

Working with other departments such as Operations, GIS and Engineering on mapping, routes, new builder account lists, etc.

Providing guidance on premise creation

Requirements include:

High school diploma or equivalent. Completion of college level business or finance classes preferred.

5+ years of experience in customer service, preferably in water/wastewater industry or other utility.

Excellent written and verbal communication skills and strong interpersonal skills.

Knowledge of process documentation, customer recordkeeping and billing processes and strong computer skills in a business environment, including Microsoft Office applications and ECIS+ customer information software system.

An understanding of a regulated utility environment.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-11-11 Expires: 2020-12-12

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Client Account Coordinator

Kelly Services
Phoenix, AZ 85067

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