20 days old

Client Operations Support

Kelly Services
Mason, OH 45040
Our client, a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, is currently seeking?Client Operations Support for a?6 month contract position in Mason, OH.

**In addition to working with the worlds most recognized and trusted name in staffing, Kelly employees can expect:**

+ **Competitive pay**

+ **Paid holidays**

+ **Year-end bonus program**

+ **Recognition and incentive programs**

+ **Access to continuing education via the Kelly Learning Center**

Hours: Monday-Friday 8am-5pm

**Pay Rate $** **18** **.00 - $** **20** **.00/hour**

Manage all aspects of Client Operational Support post-implementation for Commercial clients. Responsibilities include implementation support and thought leadership for client initiatives, provide cross functional leadership for projects/issues, conduct client data analysis, understand EyeMed operational processes and systems, and support client growth by partnering with the Account Manager. Drive process improvement for clients and internal EyeMed operational teams (membership, claims, call center, billing). Lead projects and organizational initiatives.

Key Responsibilities:

-Maintain proper internal controls and risk management with respect to the membership processing & reconciliation, billing, and claims processing.

o Maintain the integrity of membership data in the EyeMed eligibility system.

o Has an analytical responsibility for resolution of member eligibility, claim and billing discrepancies.

o Responsible for ensuring constituent satisfaction, with creative thinking and quick response & resolution.

o Maintain a working knowledge of EyeMed systems that include the claims and eligibility system, Metastorm, and constituent facing systems (Exclaim, eyeNET, member web, Call Center interface).

-Effectively manage client initiatives including:

o Overall management and execution of specific client operational projects: define scope, create project timeline with defined key deliverables, complete business requirements, drive resolution of non-standard requests, and communicate status of outstanding issues to EyeMed /Client leadership teams.

o Provide complete and timely communication and reporting to manager related to client projects in process.

o Comply with standards of administration as defined by functional areas. Responsible for meeting deadlines as defined by clients and various functional areas.

-Drive client satisfaction:

o Lead the post-implementation operational support of operations issue resolution.

o Analyze, report and drive for resolution of membership, billing, and claims processing trends with the goal of improving effectiveness.

o Participate in client meetings to ensure understanding of client needs and provide operational guidance.

-Drive Key Performance Indicators:

o Ensure client operational changes are implemented for cross functional and client satisfaction.

o Ensure backup plans are developed and implemented to effectively respond to unplanned situations within standards.

Minimum (Required) Qualifications:

-Bachelors Degree or equivalent experience

-2 years client-facing experience

-2 years experience in an operational liaison role

-Strong B2B customer service focus

-Ability to troubleshoot, analyze and problem solve on projects and data issues

-Ability to work well independently, under pressure and multi-task

-Knowledge of Microsoft, including advanced MS Excel and MS Access

-Knowledge of query reporting and large scale data analysis

Preferred Qualifications:

-Understands third party benefits and administration

-Project management experience with internal and external customers

****Important information:** ? This position is recruited for by a remote Kelly office, not your local Kelly branch.? If you have questions about the position, you may contact the recruiter recruiting for this position

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.



Posted: 2020-10-02 Expires: 2020-11-02

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Client Operations Support

Kelly Services
Mason, OH 45040

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