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11 days old

Client Services Manager - Baton Rouge Area

Kelly Services
Baton Rouge, LA 70806
**Job Description**


Client Services Manager - Kelly Educational Staffing

Kelly Services, a global workforce solutions company, has an excellent opportunity for a Client Services Manager supporting our Kelly Educational Staffing (KES) division. This is a full-time position working directly for Kelly Services.


The Client Services Manager is responsible for the development and execution of strategies for the Client Services department creating efficiencies and assisting in the achievement of strategic goals. The Client Lead is instrumental in overall success with customers utilizing various solutions. This position will serve as the primary point of contact for the customer as it pertains to the overall client relationship and service delivery. He/she will serve as a business partner to the client by acting as an extension of the customer-s HR department, developing and maintaining relationships with the customer, identifying process improvements, and ensuring consistent service levels across the customer-s school district.


Responsibilities:

Business Development

- Proactively identifies business growth opportunities with new end-users, departments, and/or divisions

- Maintains thorough understanding and knowledge of customer-s business, industry, trends, and current events

- Develops strong relationships with new and existing customer end-users by understanding their business and staffing needs and by facilitating connections between customers

departments and the sales team

- Communicates and demonstrates the value of solutions to the customer through proactive communication via customer meetings, presentation or sharing of industry analysis, best

practices, and/or thought leadership materials

- Executes the account strategy with input and support from internal KES stakeholder groups (e.g. Sales, Talent Operations, Central Service Center)

- Monitors customer satisfaction levels and develops plans to ensure customer expectations are met

- Invests time in customer-facing activities to understand needs

- Manages and grows relationships with stakeholders across the customer-s organization

- Demonstrates understanding for the customer-s priorities, processes, policies and procedures

- Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the customer experience

- Participates in account-specific lead sharing meetings

- Seeks first-hand customer feedback and applies feedback to improve service


Account Management

- Maintain thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends

- Collaborate with KES stakeholder groups regarding recruiting strategies based on client need

- Maintain regular contact with client managers regarding orders (e.g., order confirmation and status updates)

- Maintains a working relationship with the Talent Training specialist to ensure all client training needs are being met

- Serves as contact for customer issues, identifies and executes appropriate actions to resolve issues and/or escalates as appropriate, and monitors results to ensure action plans are effective

- Participates in customer meetings, analyzes customer needs, makes staffing recommendations, and secures staffing requests

- Must have complete knowledge of contractual agreements in order to ensure 100% compliance

- Ensures all order activity is accurately documented in front office systems

- Manages assigned functions of account P&L (e.g., cost of services, documentation of cost savings, and demonstration of value-added services to the customer)

- Determines customer reporting requirements and documents information appropriately

- Creates, reviews, and analyzes reports and statistics, taking action when necessary.

- Provides end-user technical support on programs that assist in the customer order process

- Provides additional administrative support as necessary to ensure internal and external customer satisfaction

- Prepares and presents Monthly, Quarterly, Annual, Ad Hoc business reviews

Customer Service

- Field incoming calls and emails

- Respond to team, customer and employee needs via email, phone or in-person

- Manage/resolve customer and employee issues

- Solicit customer/employee feedback to improve service


**Requirements**


Qualifications:

- High School diploma or equivalent required; Bachelor-s degree preferred

- 2+ years in a management capacity

- Customer Service; Staffing

- Some travel required between sites. (15%)


**Why Kelly** **** **?**



Kelly Educational Staffing (KES), a specialty service of Kelly, is the first staffing provider to develop a comprehensive education talent management solution. Launched in 1997, KES partners with 8,600+ public, private and charter schools across 35 states. KES provides schools with quality substitute teacher staffing and management, in addition to after school program staffing, and the staffing of non-instructional positions such as custodians, cafeteria employees, administrative assistants, and school nurses. More than 3.6 million classrooms are filled by a KES substitute teacher each school year. Visit kellyeducationalstaffing.com for more information.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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Client Services Manager - Baton Rouge Area

Kelly Services
Baton Rouge, LA 70806

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