JobWatch

20 days old

Client Services Rep

Kelly Services
Sioux Falls, SD 57117
Kelly Services has a CLIENT SERVICES REP opening in Sioux Falls, SD. **Are you patient, empathetic, passionate individual?**


**DIRECT HIRE OPPORTUNITY** ***


**REMOTE AND HYBRID** *** Need to be local to the area


+ **BENEFITS INCLUDE** : Medical, Dental, Vision, Life Insurance, Long & Short term Disability, and 401K Plan


Full-time employees working 30+ hours/week are eligible for benefits the first of the month following start date.


401(k) plan has a 90- day waiting period and does not have a specific number of work hours required.


+ **PAID TIME OFF** : 2 weeks of paid leave, plus also have all federal holidays.

+ **CAREER GROWTH** : 3 different career path levels for CSRs.


PAY: $18-20/hr


HOURS: 10:30am-7pm M-F


**OVERVIEW:**


First point of contact to clients. Must be able to answer questions about types of accounts, account opening process, account funding, investment process, and required distributions. Must genuinely be excited to help clients. Be patient, empathetic, and passionately communicative, advocate for client when necessary. Problem-solving and confident at troubleshooting and investigating to resolve client inquiries.


**RESPONSIBILITIES:**


+ Answer and manage incoming calls, emails, fax and web-chats

+ Identify and assess clients needs to achieve satisfaction

+ Provide accurate, valid and complete information by using the right methods/tools in accordance with company procedures

+ Maintain records of client interactions, process client requests, file documents

+ Follow communication procedures, guidelines, policies and procedures


**REQUIREMENTS:**


+ High School Diploma or equivalent and 2 years related experience

+ Proven customer support experience or direct experience as Client Service Rep

+ Track record of over-achieving quota

+ Strong verbal and written communication skills, excellent phone etiquette

+ Familiarity with Microsoft Office

+ Customer orientation and ability to adapt/respond to different types of clients

+ Ability to multi-task, prioritize, and manage time effectively

+ Strong organizational and time management skills

+ Strong problem solving, conflict resolution and negotiation skills

+ Ability to work under pressure

+ Self-motivated and resourceful

+ Knowledge of IRS Regulations for retirement accounts and qualified plans

+ Retirement Account experience strongly preferred


**INTERESTED** : Please email resume to 3455@kellyservices.com OR call 507-416-4206 to discuss more.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-29 Expires: 2022-05-30

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Client Services Rep

Kelly Services
Sioux Falls, SD 57117

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