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15 days old

Client Success Manager

Kelly Services
Austin, TX 78703
Job Responsibilities:


+ Act as a liaison between customer and local service management

+ Leads and directs team efforts related to customer requirements

+ Motivates, mentors and drives the team

+ Financially manages budget, expenses, revenue, and growth

+ Manages recruitment, training and supervision

+ Develops metrics, goals and coordination/communication with sales team and customer

+ Develops and synchronizes projects for the sales team

+ Identifies new service opportunities and develops requirements, presentations, etc.

+ Creates and manages departments metrics, reports, presentations, SOPs, SOWs, change orders and KPIs.

+ Continuously evaluates team objectives, programs and projects

+ Handles administrative duties such as performance appraisals, timecard review, vacation scheduling, etc.

+ Ensures compliance and good documentation practices


Qualifications:


+ Associates degree or undergraduate degree is preferred. Equivalent experience, and High school diploma or GED required

+ Generally 5+ years experience, with at least 3 years of leadership and/or supervisory responsibility; proficient interviewing skills

+ Previous experience managing associates is required

+ MP and GLP training a plus

+ Spill containment, IATA, DOT, IMDG and Hazwoper a plus

+ Six Sigma Lean Training a plus

+ Experience with account development and implementation

+ Computer Literacy


Perks:


+ Direct hire; no contract

+ Full benefits including medical, dental, vision, 401k, etc.

+ Competitive pay


Shift: Monday - Friday, 8AM - 5PM


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-10-08 Expires: 2021-11-08

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Client Success Manager

Kelly Services
Austin, TX 78703

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