23 days old

Client Support

Kelly Services
Clearwater, FL 33765

Essential Duties and Responsibilities:

+ Provides the highest level of customer service at all times to internal and external customers.

+ Creates SR's and all tasks associated with customer calls, e-mails, faxes, etc.

+ Follows department guidelines for methods of research and accuracy.

+ Utilizes all necessary internal applications.

+ Interacts with associated internal department to resolve issues.

+ Maintains notes in appropriate systems.

+ Creates follow-ups with customers in order to provide the best customer experience.

+ Identifies issues that need escalation and passes on to the appropriate person.

+ Performs additional duties as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Able to:

+ Be diplomatic when handling calls/correspondence for Management.

+ Build solid, effective working relationships with others.

+ Assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.

+ Constructively work under stress and pressure when faced with high workloads and deadlines.

+ Respond to incoming calls and greet public in a friendly and courteous manner.

+ Adjust readily to change and adapt as needed.

+ Avoid win/loss situations and ensure productive resolutions of conflict.

+ Display a preference for interacting with people, being friendly, outgoing, articulate and socially at ease.

+ Execute instructions and to request clarification when needed.

+ Express ideas clearly and convey necessary information.

+ Stationary for long extended periods.

+ Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.

+ Be attentive and foster two-way conversation.

+ Use common office equipment. Able to perform basic mathematical calculations.

+ Provide courteous, timely service when addressing customer questions and concerns.

+ Quickly learn new systems and technology.

+ A minimum 1-year experience in a Customer Service role (with stability).

+ A minimum of 37 wpm typing skills.

+ Able to maintain confidentiality of sensitive information.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-08-28 Expires: 2020-09-28

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Client Support

Kelly Services
Clearwater, FL 33765

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