8 days old

Client Support Specialist

Kelly Services
Chicago, IL 60684
**Kelly Services is currently seeking a Call Center** **Client Support Specialist** **for one of our top Insurance/Warranty clients at their company location in Chicago, IL 60604.**

The **Call Center Client Support Specialist** is responsible for assisting customers with technical and product support helping to diagnose and solving technical problems and providing consultations. Primary responsibilities are answering client questions via phone calls or email. The Client Support Specialist makes an essential contribution to client satisfaction by providing prompt, efficient and courteous service to callers.

**This position is Working From Home and then at later date at the company job site in** **Chicago, IL 60604. High Speed internet is required and the equipment to do the job will be provided by the company. Seeking individuals who are self-starters and can work independently with minimal direct supervision.**

**Pay Rate:** $13.00 per hour

**Working Hours:** Monday through Friday 8:30 AM to 5:15 PM = 40 Hours Per Week

**Duration:** Long Term with a Possible Hire Based on Business Needs, Job Performance and Attendance

**Responsibilities Include:**

Provide specific information regarding the services, products or materials offered

Assist customers with computer issues and provide troubleshooting information

Report and analyze customer information and needs

Issue billing details and open and close customer accounts

Manage and respond to client queries and inform customers issue resolution

Coordinate with other departments to resolve client issues

Monitor, report and escalate status of workflow timelines and adherence internal and external service

Contribute to revenue through client retention and by providing excellent customer support

Assist with project integration plans for clients, (examination of needs, recommendations, coordination of integrations between vendors, and oversight for technical integrations between systems.)

Communicate directly with clients regarding the of projects and provide answers client requests/questions.

Update client on current issues for additional information.

Raise a high priority/escalation items to management to ensure task

Work closely with the Support team to investigate and resolve issues

**Minimum Requirements:**

Bachelors degree preferred

2 years contact center experience

Exceptional ability to solve problems, take a broad perspective, and influence others.

Ability to quickly build rapport and to develop long-term relationships with clients and other team members.

Extremely high-level escalation management and mature judgment skills.

Energy, enthusiasm, flexibility to use problem-solving skills in a growing and challenging environment.

Excellent verbal and written communication skills

Excellent organizational skills and ability to multi-task

Strong project and program management skills

Strategic thinking

Ability to maintain calm under pressure

Initiative and resourcefulness

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 companies, and more. than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward.

As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies.

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career.

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans.

+ Group- rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor).

**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**

****Important information:** This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. The position requires working at the company job site. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-12 Expires: 2020-11-12

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Client Support Specialist

Kelly Services
Chicago, IL 60684

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